What is a theme Licence?
A theme licence allows you to receive all of the latest updates for your purchased theme and access to our dedicated support if you run into any issues or require some help.
How long does the licence last?
A theme licence lasts for one year from date of purchase. You will receive an email from us when your licence key is nearing its expiration date, from here you will be able to log into your Oak & Cove account and renew your licence.
Do I need a licence to use my theme?
No, you do not need to have a licence key for your theme to work. However, you will be missing out on the theme updates straight to your WordPress dashboard and support available to you when using an active licence.
Can I continue to use my theme after my licence expires?
Yes, you are not required to renew your licence after it expires. You can continue to use your theme; however, you will no longer be able to receive the updates and support.
Where do I locate my licence key?
Purchased through the Oak & Cove website
When you purchase a WordPress theme through us directly via our website, you will receive a purchase confirmation receipt. Your theme licence key will be displayed on this receipt, simple as that! Do check your spam folder just in case this purchase receipt has been filtered into there by accident!
Purchased through Mojo Marketplace
If you bought one of our themes through Mojo Marketplace, you will need to request a licence key from us. To do this, log into your Mojo Marketplace account and once logged in, navigate to Purchases at the top of your dashboard, or Themes in the menu on the left. Here you will see the products you have purchased and a purchase code by each. Copy the purchase code for your theme and go to oakandcove.com/verify-purchase/. Fill out the form on this page, making sure you paste / type your purchase code correctly and click ‘Verify Purchase’. We will then send you your unique licence key via email after you have submitted the form. Please allow up to 24 hours for this.
Purchased through Creative Market
If you bought one our themes through Creative Market, you will need to verify your purchase to request a licence key from us. To do this, log into your Creative Market account and navigate to Purchases in the drop down menu below your username (top right of the page). For each of your purchases, there is an icon to download your invoice. Your Order ID will be displayed on this invoice, make a note of this order ID and then go to oakandcove.com/verify-purchase/. Fill out the form on this page, making sure you attach your purchase receipt and then click ‘Verify Purchase’. We will then send you your unique licence key via email shortly after you have submitted the form. Please allow up to 24 hours for this.
How do I activate my licence?
Once you have purchased your theme and you have located your licence key, you can activate your licence. Log into your WordPress dashboard and navigate to Appearance > Theme Licence in the admin menu. Then simply enter your licence key in the field provided and click ‘save changes’ and then ‘Activate Licence’. Your licence will now be activated for one year.
My licence won’t activate, what do I do?
In the unlikely event you are unable to activate your licence, please contact us via email here: firstname.lastname@example.org