Can I install Oak & Cove themes on WordPress.com?
No, our themes will only work with self-hosted versions of WordPress. Before purchase, please ensure that you are using WordPress.org and NOT WordPress.com. You will need to have hosting, a domain name and WordPress installed on your website already before you can install any of our themes. We have a handy guide to help you set up your WordPress.org site.
How often do you release new products?
We aim to release a new WordPress theme every 2-4 months. If you join our newsletter, you will be the first to find out about our new releases and any special introductory offers we may have on new products!
How do I download the files after purchase?
Once your order has been processed, and payment has been received, you will be directed to a page where you can download your theme files. You will also receive a confirmation email with this same download link.
What do I get when I purchase an Oak & Cove theme?
You will get the theme files, the demo content files, the documentation files and your license key to activate the theme and access to our support.
Can I use an Oak & Cove theme on multiple sites?
Unfortunately, you cannot use one theme license on multiple sites; you would need to purchase the theme with a new license for each separate site.
What payment methods do you accept?
We accept all major credit/debit cards via Stripe and PayPal. We take online payment security very seriously and do not store, or have access to, your credit/debit card details.
What is your refund policy?
We are able to offer a full refund if y. However please know we are here to help and happy to assist you with any pre-sale questions via email.
Note: if you are having issues with getting our themes to function correctly you can raise a support ticket with us to help get the issue resolved.
What is a theme licence?
A theme licence allows you to receive all of the latest updates for your purchased theme and access to our dedicated support if you run into any issues or require some help. The licence will last for one year from date of purchase with the option to renew when the license expires. For more information on licences, see here.
What is the difference between a regular and a lifetime licence?
A regular licence provides you with 12 months support and updates with the option to renew on a yearly basis, whereas a lifetime licence provides you with lifetime support and updates with no need to ever renew.
How do I get support for my theme?
We provide support for verified customers (customers with a valid license) on our dedicated support site oakandcove.ticksy.com. Here you can submit a support ticket where we answer them in the order that they are received, as soon as we can, Monday – Friday. Unless in certain circumstances, we do not answer tickets over the weekend or on UK holidays. You can also find helpful articles for your theme on the support site.